Privacy Policy

This Privacy Policy explains what information Infostellar, Inc. ("we" or “us”) collects and why, how it is used and shared, and what choices you have with respect to the information, in connection with your use of our websites (including stellarstation.com, infostellar.net, and makesat.com) and services.

We understand the importance of protecting your personal information, and will endeavor to protect the personal information we collect and use in accordance with applicable data protection legislation.

1. What information we collect and receive

We may collect and receive the following information to provide our services from various sources:

Information you provide us When you register as a user of our services, we may ask you to provide the following information through online form, E-mail, or other reasonable ways.
Account information When you register for your user account, we may ask for your contact information, including name, E-mail address, phone number, organization, job title, payment information or other information reasonably linked to such information.
Information of your facilities When you register your facilities (such as antenna or satellite) to your user account, we may ask for information about the facilities, including specification of your satellite name, using frequency, antenna location, and other technical information which is required to specify such facilities.
Information we collect when you use our services When you use our services (including an access to our websites), we may collect the following information.
- Device information
- IP address
- Payment transaction information
- Cookies and similar technologies Cookies or similar technologies may be used in our services. Such technologies help us to recognize how our services are used, etc. and contribute to improvement of the services. You may disable the usage of cookies by changing the web browser’s settings. However, if you configure your browser to disable cookies, you may not be able to use a part of the services.

2. How we use information we collect

We use the information we collect for several purposes, including to:

Provide and develop our product or services;
Improve our current service and develop new service, etc;
Create statistics data which is processed so that no particular individuals shall be identified, in connection with our service.
Communicate with you, including for:
- Notifications and responses to your inquiries, with respect to our products or services.
- Announcement regarding our products or services, etc.
- Notifications of amendment to the Terms of the Company’s products or services.
Trace and identify problem including any breach of our Terms of Use and other policy with respect to our products or services;

We will normally collect the above information from you only (i) where we need such information to perform a contract with you; (ii) where the processing of such information is necessary for our legitimate interests and not overridden by your rights; or (iii) where we have obtained your consent to do so. We have a legitimate interest in operating our websites and services and communicating with you as necessary to provide these services. Further, when we rely on consent, you may withdraw your consent any time, without affecting the processing of personal information carried out until such withdrawal.

3. How we share information

We may share the information we collect to a third party including the following:

Service providers that provide services on our behalf, such as hosting, maintenance, and marketing.
Our suppliers and our business partners
Relevant third party of business transfers including a merger, acquisition, reorganization, assignment, or sale of all or any portion of our business, insolvency, bankruptcy or similar proceedings.
As required by any applicable law, legal process, or governmental request.

4. Security control

We take security measures for protection of your information from unauthorized access, loss, destruction, alteration or disclosure.

5. Your rights

You have the following rights regarding personal data collected and processed by us:

Request information about and access to your personal information and to object to the processing of your personal information by us.
Request to correct your personal information.
Request to delete your personal information. We retain personal information we collect from you where we have an ongoing legitimate business need to do so.
Request to restrict the processing of your personal information.
Request to receive your personal information in a structured, commonly used and machine-readable format and to transmit your personal information to another organization, when certain conditions apply.
Right to complain to a data protection authority about our collection and use of your personal information.

6. Contact

If you have any comments, questions, or complaints about this Privacy Policy and other inquiries regarding the handling of personal information, please contact us.

Infostellar, Inc.
32F Shinjuku Nomura Building
1-26-2 Nishi-Shinjuku Shinjuku-ku
Tokyo 163-0532 Japan

Email: support@istellar.com

Please note that our contact hours are weekdays from 10:00 to 18:00 (JST).

7. Continuous improvement

We shall endeavor to review timely the status of the operation regarding handling of personal information and to improve such operation continuously. We may amend this Privacy Policy as necessary. When this Privacy Policy has been changed, we shall inform you by notification or public announcement.

Effective as of July 25, 2018